FAQs about pricing
Do you accept insurance?
For most families, Brightline is covered by their employer or insurance — with no referrals needed. We accept health plans such as Aetna, Cigna, Premera, Blue Cross Blue Shield Massachusetts, and many more. Brightline Support can help verify whether Brightline is covered by your insurance. If Brightline isn't covered by your insurance, Brightline Support can provide you with information to submit to your insurance. All Brightline services are HSA and FSA eligible and we provide superbills. For more information, call Brightline Support at (888) 224-7332.
How do I know what my copay will be?
Once we know your insurance information and understand what your child’s care recommendation might be, we’ll be able to provide you with an estimate of what you can expect to pay for services.
When/how am I charged for a session?
You can give us your credit card information or add it to your account online. We accept all major credit cards as well as HSA/FSA cards. Once your payment clears, we’ll provide you with a receipt. You can also view your payment history in your Brightline account.
Does Brightline provide superbills?
Yes, we can provide superbills and share information on how to submit them to your insurance. If you request a superbill via chat, we can send it to you that way, or if you want to receive them on a regular basis, we’ll set ourselves a standing reminder to send them each month. For more information, call Brightline support at (888) 224-7332.
Can I use my HSA/FSA funds?
Yes. All Brightline services are HSA and FSA eligible. For more information, call Brightline Support at (888) 224-7332.
My insurance changed. What do I do?
Please call Brightline support at (888) 224-7332 for guidance.
What do I do if I feel I was charged incorrectly?
Please call Brightline support at 888-224-7332 for guidance.
Are there any other fees that I’ll be charged?
No. It’s free to sign up for care and there are no hidden costs. Helping families complete school paperwork, communicating with pediatricians, teachers, and other caregivers, and coordinating referrals is all part of the care we provide.
Do I have to pay to download the Brightline app?
No, there’s no cost to use the Brightline app. Download for free today to communicate with your child’s care team, upload your insurance and credit card information, and access our 24/7 Learning Hub.
Does Brightline offer neuropsych testing?
No, we offer psychological testing, not neuropsychological testing. The two are different in a couple of ways. One, the latter is done by a neuropsychologist. Two, neuropsychologists are able to test functioning within the context of more complicated concerns, including brain injuries and syndromes. If your child has been recommended for neuropsychological testing by a school or doctor, it’s possible psychological testing will be sufficient. We can assess for that during our initial meeting.
Do I pay for my child’s appointment at the clinic?
No — we keep your credit card on file (we need it at least three days prior to your child’s appointment). Your credit card isn’t charged until your child’s clinician puts their after-visit notes into our system. This lets us know the appointment has taken place and usually happens within about three days.
Can my child attend sessions alone?
It depends. You’ll discuss the best option for your child’s care and come to a decision along with the help of their clinician.
What if my insurance isn’t listed?
Call us! We can talk through whether Brightline is in network with your specific insurance. And if it isn’t, we can explain what self-pay options look like, including using HSA/FSA funds for payment and receiving superbills to submit to insurance for reimbursement.
What happens after I book?
After your child’s session is scheduled, just show up at the correct day and time! You’ll receive specific instructions via email, whether the appointment is online via Zoom or in person at one of our clinics. If you need to reschedule or cancel, be sure to let us know more than 24 hours in advance to avoid any unexpected charges.