You don’t need coverage to get care

Yes. We accept Aetna, Cigna, Premera, Blue Cross Blue Shield Massachusetts, and many more. All Brightline services are HSA and FSA eligible and we provide superbills. For more information or to find out if Brightline is covered under your insurance plan, call Brightline at (888) 224-7332.

After your child’s session, we will submit a claim to your insurance provider. On average, insurance providers take 45–60 days for processing claims. When we get the processed claim back, we’ll know if there is any patient responsibility. If there is, your credit card on file will be charged for that amount within five days.

Once we know your insurance information and understand what your child’s care recommendation might be, we’ll be able to provide you with an estimate of what you can expect to pay for services. We also have helpful questions you can ask your insurance provider when you call them to help you get specific answers.

You can give us your credit card information or add it to your account online. We accept all major credit cards as well as HSA/FSA cards. Once your payment clears, we’ll provide you with a receipt. You can also view your payment history in your Brightline account.

Yes, we can provide superbills and share information on how to submit them to your insurance. If you request a superbill via chat, we can send it to you that way, or if you want to receive them on a regular basis, we’ll set ourselves a standing reminder to send them each month. For more information, call Brightline support at (888) 224-7332.

Yes. All Brightline services are HSA and FSA eligible. For more information, call us at (888) 224-7332. 

Please call us at (888) 224-7332 for guidance.

Please call Brightline support at 888-224-7332 for guidance.

No. It’s free to sign up for care and there are no hidden costs. Helping families complete school paperwork, communicating with pediatricians, teachers, and other caregivers, and coordinating referrals is all part of the care we provide.

No, there’s no cost to use the Brightline app. Download for free today to communicate with your child’s care team, upload your insurance and credit card information, and access resources.

No, we offer psychological testing, not neuropsychological testing. The two are different in a couple of ways. One, the latter is done by a neuropsychologist. Two, neuropsychologists are able to test functioning within the context of more complicated concerns, including brain injuries and syndromes. If your child has been recommended for neuropsychological testing by a school or doctor, it’s possible psychological testing will be sufficient. We can assess for that during our initial meeting.

No — we keep your credit card on file (we need it at least three days prior to your child’s appointment). Your credit card isn’t charged until your child’s clinician puts their after-visit notes into our system. This lets us know the appointment has taken place and usually happens within about three days.

It depends. You’ll discuss the best option for your child’s care and come to a decision along with the help of their clinician.

Call us! We can talk through whether Brightline is in network with your specific insurance. And if it isn’t, we can explain what self-pay options look like, including using HSA/FSA funds for payment and receiving superbills to submit to insurance for reimbursement.

After your child’s session is scheduled, just show up at the correct day and time! You’ll receive specific instructions via email, whether the appointment is online via Zoom or in person at one of our clinics. If you need to reschedule or cancel, be sure to let us know more than 24 hours in advance to avoid any unexpected charges.