Whether we’re in network or you’re paying out of pocket, we have the information you need
Covered or not, you have access to care
Eligibility
We’ll check to see if you’re covered and what your copay is based on your insurance
Options
You can use your insurance coverage, pay out of pocket, or use HSA/FSA funds
Simplicity
We can help you set up your account, answer questions, and take your credit card information right over the phone
FAQs about insurance and pricing
Do you accept insurance?
Yes. We accept Aetna, Cigna, Premera, Blue Cross Blue Shield Massachusetts, and many more. All Brightline services are HSA and FSA eligible and we provide superbills. For more information or to find out if Brightline is covered under your insurance plan, call Brightline at (888) 255-7040.
How do copays/coinsurance work?
After your child’s session, we will submit a claim to your insurance provider. On average, insurance providers take 45–60 days for processing claims. When we get the processed claim back, we’ll know if there is any patient responsibility. If there is, you will be charged for that amount within five days.
How do I know what my copay will be?
Once we know your insurance information and understand what your child’s care recommendation might be, we’ll be able to provide you with an estimate of what you can expect to pay for services. We also have helpful questions you can ask your insurance provider when you call them to help you get specific answers.
When/how am I charged for a session?
After your first appointment, you'll receive a secure link to set up your payment information through our billing portal. We accept all major credit cards as well as HSA and FSA cards. Once a claim is processed by your insurance, typically within 45 to 60 days, we'll let you know if there's any remaining balance. You can view your billing history and statements anytime through your Brightline account.
Does Brightline provide superbills?
Yes, we can provide superbills and share information on how to submit them to your insurance. If you request a superbill via chat, we can send it to you that way, or if you want to receive them on a regular basis, we’ll set ourselves a standing reminder to send them each month. For more information, call Brightline support at (888) 255-7040.
Can I use my HSA/FSA funds?
Yes. All Brightline services are HSA and FSA eligible. For more information, call us at (888) 255-7040.
My insurance changed. What do I do?
Please call us at (888) 255-7040 for guidance.
What do I do if I feel I was charged incorrectly?
Please call Brightline support at (888) 255-7040 for guidance.
Are there any other fees that I’ll be charged?
No. It’s free to sign up for care and there are no hidden costs. Helping families complete school paperwork, communicating with pediatricians, teachers, and other caregivers, and coordinating referrals is all part of the care we provide.
Do I have to pay to download the Brightline app?
No, there’s no cost to use the Brightline app.
Does Brightline offer neuropsych testing?
No, we offer psychological testing, not neuropsychological testing. The two are different in a couple of ways. One, the latter is done by a neuropsychologist. Two, neuropsychologists are able to test functioning within the context of more complicated concerns, including brain injuries and syndromes. If your child has been recommended for neuropsychological testing by a school or doctor, it’s possible psychological testing will be sufficient. We can assess for that during our initial meeting.
Do I pay for my child’s appointment at the clinic?
No, you don't need to bring a form of payment to your child's appointment. After your first visit, you'll receive a secure link to set up your payment information through our billing portal. Once your child's clinician submits their appointment notes, typically within a few days, your insurance will be billed. Any remaining balance will be communicated to you after your insurance processes the claim.
Can my child attend sessions alone?
It depends. You’ll discuss the best option for your child’s care and come to a decision along with the help of their clinician.
What if my insurance isn’t listed?
Call us! We can talk through whether Brightline is in network with your specific insurance. And if it isn’t, we can explain what self-pay options look like, including using HSA/FSA funds for payment and receiving superbills to submit to insurance for reimbursement.
What happens after I book?
After your child’s session is scheduled, just show up at the correct day and time! You’ll receive specific instructions via email, whether the appointment is online via Zoom or in person at one of our clinics. If you need to reschedule or cancel, be sure to let us know more than 24 hours in advance to avoid any unexpected charges.