Welcome to Brightline. We’re so glad you’re here.

When you scheduled your appointment, you should have received an email with a link to reset your password.

Once your password is reset, you will be able to access all of your account information, complete forms, view your scheduled appointments, contact our support line, and access our digital content library.

If you have any issues logging in (or did not receive the email), please call (888) 255-7040.

There are several forms to review and complete. Some of these are legal forms and others give us helpful background on your child. All forms must be completed by a parent or legal guardian.

Log in to your account and navigate to the assignments page to find:

• Consent form

• Therapy agreement and assent form: explains what therapy at Brightline involves and, for older children, gives your child a chance to agree to participate in their own care

• Notice of privacy practices: a document explaining how we handle your family's health information and your rights as a patient

• Multiple caregiver form: if more than one parent or guardian is involved in your child's care, this form helps us make sure everyone is properly authorized

• New Patient Questionnaire

• PSC-17: a standardized questionnaire/screener from the parent/caregiver’s perspective

• Financial responsibility form: confirms your responsibility for any costs not covered by insurance

• Release of information: optional but important; this release helps us partner more easily with your child’s primary care provider or any other current provider (it also allows vital communication with teachers and other caregivers to happen)

After your first appointment, you'll receive a secure link to set up your payment information through our billing portal. It only takes a minute and your information is fully protected.

If you have questions about payment or would prefer to set things up over the phone, call us at (888) 255-7040 and we'll walk you through it.

As your family attends further appointments, we'll automatically bill any remaining balance after your insurance processes the claim. No action needed on your end. You'll receive your bill by text, email, or paper statement and can view your billing history anytime through your Brightline account.

We will also send reminder notifications in case you forget!

You know your child best. We recommend being honest with your child and telling them that they have an appointment with us. 

You can share that the first visit will be a conversation. We’ll simply ask questions to get to know them — what they like to do, what things they find more difficult, whether or not they feel like they could use some help in any areas. 

The appointment is not a confrontation — your child hasn’t done anything wrong (this isn’t punishment). In fact, we hope that your child leaves that first session feeling heard and understood (even if their concern is that they’d rather just be at home). 

If it will help comfort your child, please feel free to let them bring a supportive toy or object into the session. They can even introduce it to their provider.