Setting up your space
A quiet, private room where your child can speak openly
A stable internet connection
A device with a working camera and microphone
Not a moving vehicle or public space
In the state you reside in, due to medical licensing regulations
Who needs to be there
Your child should be present for their session to work directly with their clinician. A parent or legal guardian should also be available and involved throughout care.
For younger children, or for parent-focused approaches like Parent Management Training, the parent may be the main participant in the session.
If your child will be meeting with their clinician alone, let the clinician know in advance and share a phone number where you can be reached in case of an emergency.
Where online care is available
Online appointments are available for families in New York, New Jersey, Connecticut, Massachusetts, and Washington. Your clinician must be licensed in the state you're in at the time of your session, so we'll always confirm your location beforehand.
When online care isn't the right fit
Online care works well for many families. In some situations, we may recommend in-person care instead, including:
If your child is in crisis or at immediate risk, or has recently been hospitalized for psychiatric care
If your child needs a higher level of care than outpatient therapy or psychiatric services can provide
For children under 18 months
Our team will always help you find the right setting for your child's needs.
Privacy and safety
Your family's privacy matters. Before your first online session, we'll walk you through:
How your information is kept confidential
What happens if a safety concern comes up during a session
Your right to ask questions or stop care at any time