The right fit, thoughtfully matched

Every child's needs are different. So we take time to match your child with the clinician best suited to help, and build a schedule that works for your family. It's not automatic, and it's not one-size-fits-all. It's a process, and we manage it with your child in mind every step of the way.

How we match your child with a clinician

Matching starts with what your child actually needs. Our team looks at:

  • The concerns you've shared, along with any diagnosis and treatment goals

  • What we learned during the diagnostic evaluation and feedback session

  • Which clinicians are licensed, credentialed with your insurance plan, and currently accepting new patients

  • From there, we look for the clinician whose training and focus line up with your child's needs.

Your preferences matter

You know your family best, and we want to hear it. You can share what you're looking for, including:

  • Preferred days and times

  • In-person at one of our Brightline clinics or online

  • Clinician characteristics, like gender or experience

  • We'll do what we can to accommodate your preferences. 

How scheduling works

You know your family best, and we want to hear it. You can share what you're looking for, including:

  • Step 1: Your diagnostic evaluation and feedback session are scheduled as close together as possible, so care can move forward without long gaps.

  • Step 2: Ongoing therapy is scheduled around your clinician's availability and yours, typically weekly or biweekly.

  • Step 3: If your preferred clinician doesn't have an opening right away, we can add your family to a waitlist.

Staying in touch along the way

Our care team will confirm your appointments and reach out if anything changes. You're never left wondering what's next.

Big background image

Get started

After you reach out, a member of our engagement team will be in touch to talk through what your family is experiencing and get your first appointments scheduled. The process is straightforward, and we'll guide you through every step.